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IceWarp Support

Every IceWarp user is entitled to contact our Support Team using Live Support form found on our website. The tool is available to everybody, free of charge. Response time is 48 hours.


Head of Support


Application Specialist


Sr. Application Specialist


Sr. Application Specialist


Escalation Specialist


Mirapoint Specialist


Sr. Application Specialist

Because all questions deserve to be answered

Frequently asked questions (FAQs)

What is callback? +

The support engineer will, at their discretion, call you back at your phone number to collect information relating to your support case or to inform you of important changes or progress.

Live support for everyone, really? +

Yes, anybody can ask anything about IceWarp. From how-to questions on configuring your favourite email client, through resetting your password, to complex issues, such as setting up your domain. No question too simple or too complicated to be left unanswered.

What are severities? +

An issue is considered critical when your system is down, or a large number of users are affected in their regular work. It also applies to critical loss of application functionality or performance resulting in high number of users being unable to perform their normal operations.

Are you a Mirapoint customer? +

Please use the Live support chat facility. A member of our Support team will respond to you within 48 hours.

What if I can not wait for the answer from Live support? +

If you close the browser, you will get your answer by email, provided that you give us your email address.

What is remote support? +

A member of our Support team can help you with your case by accessing your system via remote connection.


Severity 1
System is down! All users are affected by this issue.
Severity 2
Critical loss of application functionality or performance resulting in high number of users unable to perform their normal functions.
Severity 3
Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions.
Severity 4
Minor loss of application functionality, product feature requests, how-to questions, configuration help, etc.